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Easy
PAT F.A.Q.

Below you can find a list of frequently asked questions that should hopefully help you better understand EasyPAT. If you still cannot find the answer you are looking for, please do not hesitate to contact us directly at sales@tysoft.co.uk.

 
  General Questions
1. Which certificates does EasyPAT print?
2. What is the difference between each product?
3. Can I add my company logo to certificates?
4. Can I add a scanned signature to certificates?
5. Does the software verify any of the data entered into the certificate?
6. How do I get EasyPAT for my PDA device?
7. Can existing certificates be opened or reprinted?
   
  Product Updates and Technical Support
1. Can I download new versions of EasyPAT?
2. Do I have to pay for support or maintenance charges?
3. What about any future changes or modifications in legislation?
   
  Multi-user System Setup
1. Can the software be run over a network on a server or file server?
2. How do I purchase additional user licenses?

 

    General Questions
1. Q: Which certificates does EasyPAT print?
  A: EasyPAT prints Electrical Equipment Testing certificates along with continuation pages for the certificate.

 
2. Q: What is the difference between each product?
  A:
 
For a complete list of features highlighting the differences between each product, click here to view product comparison page.

 
3. Q: Can I add my company logo to certificates?
  A:
 
Yes, your company logo can be added to all certificates.

 
4. Q: Can I add a scanned signature to certificates?
  A:
 
Yes, your scanned signature can be added to all your printed certificates.

 
5. Q: Does the software verify any of the data entered into the certificate?
  A:
 
EasyPAT will attempt to validate and verify the information you enter when creating certificates and prompts you accordingly when a required field is missing. This saves you time and ensures no mistakes have been made before you print the final copy of the certificate.

 

6. Q: How do I get EasyPAT for my PDA device?
  A: EasyPAT PDA software is part of EasyPAT Mobile which can be purchased here. Existing customers can also upgrade to EasyPAT Mobile if required.

 

7. Q: Can existing certificates be opened or reprinted?
  A: EasyPAT allows any Certificate you create to be saved to its database and reopened at a later time. Certificates can be saved and then worked on later if required where you can easily make changes at any time and print when required.

 

   
Product Updates and Technical Support
1. Q: Can I download new versions of EasyPAT?
  A: When you purchase EasyPAT the software includes a 12 months free Customer Care Package. This allows you to download and install all new versions free of charge within this time including bug fixes, improvements, and new certificates that are added.

 

2. Q: Do I have to pay for support or maintenance charges?
  A: EasyPAT software includes an initial 12 months free Customer Care Package with your initial purchase. This gives you unlimited support throughout that period. You can renew or extend your Customer Care Package at anytime.

 

3. Q: What about any future changes or modifications in legislation?
  A: If any changes are made to legislation or modifications to existing certificates, EasyPAT will be updated accordingly and customers of our Customer Care Package will be notified of a new version to download and install.

 

   
Multi-user System Setup
1. Q: Can the software be run over a network on a server or file server?
  A: Yes EasyPAT can be run over a network either from a server or file server. Options within the advanced settings of the software allow you to configure where your certificates database is stored. Simply set this to the required path where several EasyPAT clients can then access the database at the same time.

Please note that a user license must also be purchased for each individual computer running and using the networked database.

 

2. Q: How do I purchase additional user licenses?
  A: You can purchase additional user licenses individually or in license packs depending upon your requirements. Click here to purchase additional licenses.
 
 
 
 
 
 
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