Refund Policy

If you are not satisfied with any software purchased, simply contact us within 30 days of your purchase to receive a full refund. Refunds requested after 30 days of your initial purchase date will not be issued unless the transaction was subject to a fraudulent purchase.

If a defect is found and our support department can't provide a fix or work-around within 14 days, a a full refund will be offered.

Any software purchased on CD-Rom must be unopened and returned within 30 days of your purchase. CD-Rom's must be received before a refund will be issued. All shipping, handling and delivery charges are non-refundable.

If you are issued a refund, it can take up to 5 working days for the transaction to appear in your bank.

To return your product, please contact sales@tysoft.co.uk.


To return physical materials (e.g. CDs), post the materials to:

Tysoft Software Ltd
11 Cloverfield Ave
Fawdon
Newcastle Upon Tyne
NE3 3NJ