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|
General Questions |
| 1. |
Q: |
Which certificates does EasyCert print? |
| |
A: |
EasyCert prints a complete range of electrical
certificates, including BS 7671, BS 5839, and BS 5266
certificates and reports. This includes electrical
installation certificates, periodic testing, emergency
lighting, and fire alarm certificates. For a complete list of certificates
currently supported, check the
Certificates
page. |
| 2. |
Q: |
What is the difference between
each EasyCert product? |
| |
A:
|
For a
complete list of features highlighting the differences
between each product, click
here to view product
comparison page. |
| 3. |
Q: |
Can
I add my company logo to certificates? |
| |
A:
|
Yes, your company logo
can be added and printed on all certificates.
|
| 4. |
Q: |
Can I add
my registered organisation logo to certificates? |
| |
A:
|
Yes, your registered
organisation logo
can be added and printed on all certificates.
|
| 5. |
Q: |
Can I add a scanned signature to certificates? |
| |
A:
|
Yes, your scanned
signature can be added and printed on all certificates.
|
| 6. |
Q: |
Does EasyCert verify any of the data entered into the
certificate? |
| |
A:
|
EasyCert will attempt to validate and verify the
information you enter when creating certificates and
prompts you accordingly when a required field is missing. This
saves you time and ensures no mistakes have been made
before you print the final copy of the certificate. |
| 7. |
Q: |
How do I
get EasyCert Mobile? |
| |
A: |
EasyCert Mobile is part of EasyCert Mobile which can be
purchased
here.
Existing customers can also upgrade to EasyCert Mobile if
required. |
| 8. |
Q: |
Can existing certificates be opened or reprinted? |
| |
A: |
EasyCert allows any Certificate you create to be saved
to its database and reopened at a later time.
Certificates can be saved and then worked on later if
required where you can easily make changes at any time
and print when required. |
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|
Product Updates and Technical Support |
| 1. |
Q: |
Can I
download new versions of EasyCert? |
| |
A: |
When
you purchase EasyCert the software includes a 12 months
free
Customer Care
Package. This allows you to download and install
all new versions
free of charge within this time including bug fixes, improvements,
and new certificates that are added. |
| 2. |
Q: |
Do I have to pay for support or maintenance charges? |
| |
A: |
EasyCert software
includes an initial 12 months free
Customer Care
Package with your initial purchase. This gives you
unlimited support throughout that period. You can renew
or extend your Customer Care Package at anytime.
|
| 3. |
Q: |
What about any future changes or modifications in
legislation? |
| |
A: |
If any
changes are made to legislation or modifications to existing certificates,
EasyCert will be updated accordingly and customers of
our
Customer Care
Package will be notified of a new version to download
and install. |
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|
Multi-user System Setup |
| 1. |
Q: |
Can EasyCert be run over a network on a server or file
server? |
| |
A: |
Yes
EasyCert can be run over a network either from a server
or file server. Options within the advanced settings of
the software allow you to configure where your
certificates database is stored. Simply set this to the
required path where several EasyCert clients can then
access the database at the same time.
Please note that a user license must also be purchased
for each individual computer running and using the
networked database. |
| 2. |
Q: |
How do I purchase
additional user licenses? |
| |
A: |
You
can purchase additional user licenses individually or in
license packs depending upon your requirements. Click
here to
purchase additional licenses.
|
